MA/LPN - Care Team Coordinator or Patient Enrollment Specalist
Remote
Full Time
Experienced
Pro Care Innovations is hiring for two positions within our CCM program—Patient Enrollment Specialist (PES) (enrollment + transition) and Care Team Coordinator (CTC) (ongoing monthly care coordination). This combined posting helps streamline recruiting and allows us to match candidates to the role that best fits their skills and experience. Final role placement will be determined during the interview process.
About the Role
We are hiring for two roles within our CCM program: Care Team Coordinator (CTC) and Patient Enrollment Specialist (PES). Both roles support patient-centered care through Chronic Care Management (CCM). Final role placement (CTC or PES) will be determined during the interview process based on experience, strengths, and team needs.
This is an excellent opportunity for someone who thrives in a collaborative, patient-centered environment and enjoys a mix of communication and administrative responsibilities.
Role Tracks (You may be considered for either position)
Care Team Coordinator (CTC) – Ongoing Care Coordination
As a CTC, your primary focus is ongoing monthly patient care. You will build relationships with patients, support continued CCM engagement, and ensure accurate, compliant documentation. This role may include some onboarding/enrollment support as needed.
Patient Enrollment Specialist (PES) – Enrollment & Transition
As a PES, you will serve as the first point of contact for new patients. Your primary focus is educating patients on CCM services, obtaining consent, completing initial documentation, and ensuring a smooth transition to the long-term care team.
What You’ll Do (CTC or PES, based on track)
What We’re Looking For
Schedule
Benefits
Compensation (based on role track, licensure, and experience)
Guaranteed hourly wage range: $19.00–$21.00/hour
Care Team Coordinator (CTC) Compensation
Compensation is production-based, with pay earned first through CCM productivity/per-patient production. If production earnings fall below the required hourly minimum, compensation will be supplemented to guarantee a minimum hourly wage of $19.00–$21.00, based on licensure and experience.
Patient Enrollment Specialist (PES) Compensation
$19.00–$21.00/hour + performance-based bonuses
About the Role
We are hiring for two roles within our CCM program: Care Team Coordinator (CTC) and Patient Enrollment Specialist (PES). Both roles support patient-centered care through Chronic Care Management (CCM). Final role placement (CTC or PES) will be determined during the interview process based on experience, strengths, and team needs.
This is an excellent opportunity for someone who thrives in a collaborative, patient-centered environment and enjoys a mix of communication and administrative responsibilities.
Role Tracks (You may be considered for either position)
Care Team Coordinator (CTC) – Ongoing Care Coordination
As a CTC, your primary focus is ongoing monthly patient care. You will build relationships with patients, support continued CCM engagement, and ensure accurate, compliant documentation. This role may include some onboarding/enrollment support as needed.
Patient Enrollment Specialist (PES) – Enrollment & Transition
As a PES, you will serve as the first point of contact for new patients. Your primary focus is educating patients on CCM services, obtaining consent, completing initial documentation, and ensuring a smooth transition to the long-term care team.
What You’ll Do (CTC or PES, based on track)
- Conduct outreach calls to educate patients on the CCM program and obtain patient consent
- Develop and document the first care plan in alignment with CCM requirements
- Complete the initial CCM report (and transition patients to the long-term care team when applicable)
- Ensure documentation is accurate, timely, and compliant with regulatory standards
- Address patient questions and concerns with a patient-first approach
- Support administrative tasks related to enrollment and care coordination
- Collaborate with internal teams to ensure a smooth patient experience
- Maintain ongoing relationships with an assigned panel of patients
- Complete monthly CCM touches and documentation requirements
- Support care coordination needs over time and track follow-ups
- Focus on initial enrollment workflow and timely transition to the long-term Care Team Coordinator
- Coordinate handoff details to ensure continuity and a smooth patient transition
What We’re Looking For
- MA or LPN licensure (role level and pay based on licensure and experience)
- Strong communication skills with a patient-first approach
- Detail-oriented with excellent documentation and follow-up habits
- Ability to work independently while contributing to a collaborative team
- Experience in healthcare, care coordination, or customer service preferred
Schedule
- Full-Time
- Monday–Friday
- Remote / work-from-home opportunities available
Benefits
- Eligibility for Benefits: Begins on the 1st of the month following 60 days of employment
- Health Insurance: 60% premium paid for employee coverage; family plans available at competitive rates
- Dental & Vision Insurance: Offered through our group plan
- Paid Time Off (PTO): Accrues up to 40 hours per year; accrual begins on day one, available after 90 days
- Unpaid Time Off: 40 hours per year, available after an initial training period
- Paid Holidays: Six (6) paid holidays per year after 90 days: New Year’s Day, Memorial Day, Independence Day, Thanksgiving, Christmas Eve, and Christmas Day
- 401(k) retirement plan options with employer match
Compensation (based on role track, licensure, and experience)
Guaranteed hourly wage range: $19.00–$21.00/hour
Care Team Coordinator (CTC) Compensation
Compensation is production-based, with pay earned first through CCM productivity/per-patient production. If production earnings fall below the required hourly minimum, compensation will be supplemented to guarantee a minimum hourly wage of $19.00–$21.00, based on licensure and experience.
Patient Enrollment Specialist (PES) Compensation
$19.00–$21.00/hour + performance-based bonuses
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